Overview
QA Dashboard
Select a company and department to filter
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Total Calls
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Avg Score
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Pending Review
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Escalated
Review Queue — Needs Attention
No calls pending review
Score Distribution
Quick Actions
Step 1
Transcribe Call
Upload any audio file — uses built-in browser speech recognition, no server or API key needed
Audio Source
Drop audio file here
MP3 · WAV · M4A · FLAC · OGG · WebM · MP4 · up to 250 MB
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Transcript
Step 2
Score Call
Rate performance against your criteria
Call Details
Scoring
Total
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Notes & Feedback
Transcript
No transcript loaded
Criteria Set
Change criteria set per company or department
Quality Review
Review Queue
Label, evaluate, and close calls flagged for review
| Grade | Agent | Company / Dept | Date | Score | Status | Labels |
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Records
Call History
All scored calls with full audit trail
| Grade | Agent | Company / Dept | Call ID | Date | Score | Review Status |
|---|
Onboarding
Client Management
Onboard clients, configure departments, assign users and criteria sets