Score every call.
Elevate every agent.

QAScribe uses AI to transcribe, score, and analyze customer service interactions — so your QA team can focus on coaching, not counting.

JMSRTKAL

Trusted by QA teams at leading contact centers

Everything your QA team needs

Built for contact centers and QA managers who need accurate, fast, and consistent call scoring at scale.

🎙️

AI Transcription

Upload any audio file and get a precise transcript in seconds. Powered by Deepgram's best-in-class speech recognition.

🏆

Automated Scoring

Claude AI scores every call against your custom criteria sets — instantly, consistently, without fatigue or bias.

📊

Performance Analytics

Track agent scores, grade trends, and team performance over time with a live dashboard built for managers.

🔍

Validation Engine

Flag compliance issues, detect patterns, and catch calls that need human review before they become problems.

💬

Multi-Channel QA

Score calls, chats, emails, and SMS interactions all in one place. One platform for your entire QA operation.

🏢

Multi-Client Ready

Manage multiple clients or departments with separate criteria sets, scorecards, and reports under one account.

Simple, transparent pricing

Choose the plan that fits your team. All plans include AI scoring, transcription, and compliance-ready reports.

Starter

$149/mo

Up to 2 users · 1 client

✓ Up to 100 calls/month

✓ AI transcription & scoring

✓ 1 custom criteria set

✓ PDF & Word export

✓ Email support

QA Dashboard

Select a company and department to filter

Total Calls

—

Avg Score

Pending Review

Escalated

Review Queue — Needs Attention

No calls pending review

Score Distribution

Quick Actions

Step 1

Transcribe Call

Upload any audio file — uses built-in browser speech recognition, no server or API key needed

Audio Source

Drop audio file here

MP3 · WAV · M4A · FLAC · OGG · WebM · MP4 · up to 250 MB

— or —

Call Language Auto-detect transcribes both languages and automatically translates any Spanish to English. Only select "English only" or "Spanish only" if you already know the entire call is in that one language.

Transcript

Or paste transcript manually

Step 2

Score Call

Rate performance against your criteria

Call Details

Company *

Department

Agent Name

Call Date

Customer/Company Name

Call ID / Reference

Call Duration

Labels

Scoring

Total —

Notes & Feedback

Transcript

No transcript loaded

Criteria Set

Change criteria set per company or department

Quality Review

Review Queue

Label, evaluate, and close calls flagged for review

Grade	Agent	Company / Dept	Date	Score	Status	Labels

Records

Call History

All scored calls with full audit trail

Grade	Agent	Company / Dept	Call ID	Date	Score	Review Status

Onboarding

Client Management

Onboard clients, configure departments, assign users and criteria sets

Client Dashboard

Client Name

Usage breakdown and QA performance

Calls by Department

Grade Distribution

Score Trend (Last 30 Calls)

SLA Compliance

Agent Leaderboard

Recent Calls

Multi-Channel QA

Interactions

Score Chat, Email, and SMS interactions per client

Channel	Client / Agent	Content Preview	Tags	Date	Score	Status

Configuration

Settings

Manage companies, departments, criteria sets, and API keys

Backup & Data Management

Export a full backup before making major changes, or restore from a previous one.

Security & Audit Log

Sign-ins, sign-outs, and deletions. Visible to Admins only.

Deepgram API — Transcription

Deepgram API Key

Free tier: 45,000 min/year. Get your key free at deepgram.com

Anthropic API — AI Scoring

Anthropic API Key

Powers auto-scoring only. Get your key at console.anthropic.com

Companies & Departments

Scoring Criteria Sets

User Management

Only Admins can manage users. PINs are used to sign in.

Review Labels

Needs ReviewFlag for QA review

ApprovedQA approved, no action

EscalateNeeds management attention

CoachingSchedule coaching session

DisputedAgent disputes the score

ClosedReview complete

Usage by Company

Calls transcribed and total minutes per company — a starting point for invoicing, once pricing is defined.